thatspecialsomething

These terms and conditions are in accordance with the Consumer Protection
(Distance Selling) Regulations 2000 (as amended) and UK Law is applicable.

Receipt of payment constitutes acceptance of these terms & conditions.

Placing an order

To discuss your exact requirements, please contact Tracy (see details on link above)

It is advisable to order your stationery at least 4 months prior to the date of the function (9-12 months for
weddings).

Due to the nature of some of the materials used in my designs, I recommend you advise me of the number of all
the stationery items you require at the time of placing your order (ie invitations, order of service, place cards
etc).

A proof of each item ordered will be sent together with a copy of my terms and conditions (proofs are not
provided for albums, boxes or table plans). It is your responsibility to carefully check the proofs for any errors
and omissions and advise of any amendments before printing begins. Should errors occur due to failure to check
the proofs additional charges will be incurred and this will prolong production time. Any errors made by me will
of course be corrected free of charge.

No work will begin until payment is received.

Quantity

There is no minimum order.

Please ensure you order sufficient stationery at the time of ordering, allowing for mistakes when writing, last
minute guest changes and keepsakes. Extra items can be ordered at a later date but production time will be
dependent on other orders I may be working on at that time.

Payment

Please confirm your order by returning your signed proofs. Receipt of payment will constitute acceptance of
these terms and conditions. The following payment is also due:
- order placed more than 8 months prior to date of function = 50% deposit, balance due in stage payments as
work is completed
- order placed less than 8 months prior to date of function = full amount
- order for "extras" only (eg table plan, place cards, guest books etc) = full amount

Payment is accepted by cheque (payable to Tracy Hodgkins) or with a credit or debit card via Paypal (paid to
tracy@that-special-something.co.uk)

Deposits are non-refundable after 7 working days.

Payment of your final invoice is required 4 weeks prior to despatch of your order.

Details of delivery and stage payment dates will be sent with confirmation of your order.

Production and printing

Several items of stationery can be supplied printed with your guests' names and addresses, at an extra charge.
Where you choose this option, a printed list of all the names and addresses is required from you a minimum of
four weeks prior to the expected completion date of your order (which will have been advised when your order
is confirmed). This list can be sent via email or post. Please double check the spelling of names and addresses as I
will not be held responsible for mistakes (unless through fault of my own). Late corrections will incur an
additional charge and prolong production time.

Please note that, whilst I endeavour to be as consistent as possible in production, as each item is handmade no
two will ever be exactly the same. This is all part of their appeal!

Postage & packaging

Postage is by Royal Mail Special Delivery (which includes insurance and guarantees delivery by 1pm the next
working day) or City Link courier and is charged at cost. This will be added to your final invoice.

I do not charge for packaging. I am an avid recycler and your outer wrapping/box will almost certainly have
been used before. Wherever possible, please reuse/recycle your packaging.

Security & privacy policy

Any information collected about you will be used lawfully under the terms of the Data Protection Act (1998).
Your details will not be passed to any third parties unless required by Law.

Environmental policy

Landfill waste is kept to the minimum by recycling or reusing packaging and production waste. Following
guidelines from the Carbon Neutral Company (formerly Futureforests) ensures That Special Something's carbon
footprint is minimised.

Problems

In the unlikely event of a problem with your order, please notify me by telephone or email immediately and I
will do everything possible to rectify the situation.

Questions......

If you have any that aren't answered here, please don't hesitate to call or email me (see contact button above)